Service Desk Engineer

La Hulpe

About the job

We are looking for someone to provide clear communication on outstanding tickets towards the other Service Desk members, customers, partners or other departments.

As a Service Desk / Customer Care Agent your main tasks are :

• Serve as the first point of contact for customers over phone, e-mail, chat or any other communication channel
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Have a fast and accurate dispatch of support requests to the corresponding business unit
• 1st/2nd line support, in case no immediate solution/answer is available
• Ensure all customers get their question answered within the predefined delays when contacting the Service Desk to report an incident, or to ask for specific information
• Apply work procedures, guidelines, and instructions in performing the job responsibilities and tasks
• Keep confidentiality of all company information
• Take over colleagues’ tasks and responsibilities during holidays or other leaves
• Maintain documentation;

About Unifiedpost

Unifiedpost is a Business-Process-as-a-Service provider (BPaaS) and offers a complete technology portfolio for identity management, document management, payments & payment management, app stores with value-added services. We support corporates and B2B communities.

Our solutions range from the mundane, such as e-invoicing, to the clever ‘fintech’, facilitating asset-based lending services and alike. Unlike many point-solution providers, Unifiedpost is the one-stop-shop for streamlining your financial value chain.

We would be happy to see

• Excellent verbal and written communication skills
• A customer-oriented and stress-resistant personality
• Minimum B2 level in English, plus French or Dutch;
Knowledge of all 3 languages is considered a big advantage
• Affinity with IT saas, IT Service Delivery, Accountancy
• Accurate and attentive to details
• Ability to search, classify, interpret, synthesize and present information;
• Willing to work in a co-operative, proactive and flexible way with colleagues
• Ability to plan, prioritize and deliver autonomously the job tasks and responsibilities
• Ready to work with distributed teams, people from different cultures and countries, and constructively deal with differences of opinions and views
• A junior to medior profile, with 1 to 5 years experience

This is what you win

• Challenges: we’re transforming the world of business communications and transactions. You will develop your technical skills but also your knowledge about business processes.
• Responsibility: making a difference in decision-making means you take on responsibility, not just tasks
• Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal

Unifiedpost Group is gradually transforming into a more regulated company. As a result, all roles within any of the companies of the Unifiedpost Group are subject to some form of a background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history.

Apply now

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