CUSTOMER SUPPORT REPRESENTATIVE

Romania

Be a part of the UnifiedPost Service Desk team, which is based in Romania and is the first point of contact to reach any of the UP Business Units.

Act as a single point-of-contact for our customers and partners;
Respond to all incoming incidents and service requests via email or by phone in a timely and professional manner;
Accurately prioritize, categorize and log cases, following internal protocols;
Dispatch to the corresponding support teams and partners, in case no immediate solution/answer is available;
Communicate clearly with all parties involved, adapting the message to the receiver;
Proactively follow up on outstanding cases, making sure to provide frequent updates and respect SLAs;
Identify and escalate any issue that could significantly impact the business to upper management;
Define, together with your team members, an efficient work schedule to divide the daily tasks.

Excellent communicator in French, written and spoken;
Proficient in English; Dutch is optional but it represents an important asset;
Accurate and attentive to details;
Value team effort and act as a real team player;
Able to work in a co-operative, pro-active and flexible way with colleagues at all levels of seniority; Good understanding of business & user needs;
You see helping users and customers as a challenge.

You get a competitive salary, benefits, great office in a perfect location. But we’re about more than that:

Challenges: we’re transforming the world of business communications and transactions;
Responsibility and autonomy: making a difference in decision-making means you take on responsibility, not just tasks;
Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal;
Active involvement in a variety of local IT & Agile communities and local, national and international events;
Active organizers of learning, social and fun events.

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