Customer Support Analyst

Romania

About the job

  • Detect, investigate and resolve various production issues that impact our platforms and services;
  • Detect recurring errors, minimize their frequency of occurrence or solve them completely;
  • Gather additional information from reporting tools or directly from partners & suppliers; 
  • Analyze logging information and proactively identify potential issues for our customers; 
  • Create and maintain automated monitoring instruments (scripts, queries);
  • Help set up automated scripts to replace day to day repetitive manual tasks;
  • Get involved in the development process by bringing forward ideas and suggestions of functionalities that enable quick and easy incident resolution;
  • Extend and improve user documentation;
  • Analyse production processes and reports to ensure that SLA terms are met;
  • Together with your team members, define an efficient production plan and follow-up on the daily schedule.


We would be happy to see

  • Basic knowledge of HTML, CSS, XML, XSD, JSON, SQL;General knowledge of Linux / Unix is a plus;
  • Have heard or worked with Splunk and JIRA;
  • Capable to synthesize, aggregate and report data according to business-specific needs;
  • Detail-oriented, analytical, open-minded and willing to acquire more technical knowledge;
  • You value team effort and act as real team player; 
  • You are an excellent communicator in English, both written and spoken. Knowledge of French and/or Dutch would be an asset.
     

This is what you win

Challenges: we’re transforming the world of business communications and transactions. You will develop your technical skills but also your knowledge about business processes.

Responsibility: making a difference in decision-making means you take on responsibility, not just tasks

Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal

Unifiedpost Group is gradually transforming into a more regulated company. As a result, all roles within any of the companies of the Unifiedpost Group are subject to some form of a background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history. 

About Unifiedpost

Unifiedpost is a Business-Process-as-a-Service provider (BPaaS) and offers a complete technology portfolio for identity management, document management, payments & payment management, app stores with value-added services. We support corporates and B2B communities.

Our solutions range from the mundane, such as e-invoicing, to the clever ‘fintech’, facilitating asset-based lending services and alike. Unlike many point-solution providers, Unifiedpost is the one-stop-shop for streamlining your financial value chain.

Apply now

Upload your CV & Motivational Letter

Please upload a file with a maximum filesize of 10MB

By clicking submit below, you consent to allow Unifiedpost Group to store and process the personal information submitted above to provide you the content requested. For more information, please consult our privacy policy.