Support Analyst - Payments Support

• Provide Support (2LS) in function of the incident management process;
• Detect, investigate and resolve various production issues that impact our platforms and services;
• Detect recurring errors, minimize their frequency of occurrence or solve them completely;
• Create and maintain automated monitoring instruments (scripts, queries);
• Help set up automated scripts to replace day to day repetitive manual tasks;
• Get involved in the development process by bringing forward ideas and suggestions of functionalities that enable quick and easy incident resolution;
• Extend and improve user documentation and knowledge base;
• Analyze production processes and reports to ensure that SLA terms are met;
• Analyze logging information and proactively identify potential issues for our customers.
• Be proactive, forward-thinking and focus on problem solving more than problem finding;
• Think about continuous improvement - always find new tools and methods for yourself and your colleagues;
• Be the link between our Service Desk and Development teams;
• Be capable to understand the problem, reproduce it and explain it to any stakeholder;
• Find quick workarounds or fixes to any of the problems that might appear;
• Keep up with the product and project development and be the ‘go-to’ person for functional knowledge.

Unifiedpost is a Business-Process-as-a-Service provider (BPaaS) and offers a complete technology portfolio for identity management, document management, payments & payment management, app stores with value-added services. We support corporates and B2B communities.

Our solutions range from the mundane, such as e-invoicing, to the clever ‘fintech’, facilitating asset-based lending services and alike. Unlike many point-solution providers, Unifiedpost is the one-stop-shop for streamlining your financial value chain.

• A good understanding of SQL: building complex SELECT statements, ways to JOIN tables, using GROUP BY together with aggregation functions;
• Good knowledge of working with spreadsheets (Excel or Google Sheets): pivot tables, using VLOOKUP or other methods of combining data, building complex formulas, data formatting and charts;
• Basic knowledge of HTML, CSS, XML, XSD, JSON;
• General knowledge of Linux / Unix is a plus;
• Have heard or worked with Splunk, Graylog, Sumo Logic and JIRA;
• Detail-oriented, analytical, open-minded and willing to acquire more technical knowledge;
• You value team effort and act as real team player;
• A background in the Payments industry would be an asset;
• You are an excellent communicator in English, both written and spoken. Knowledge of French and/or Dutch would be an asset. 

Challenges: we’re transforming the world of business communications and transactions. You will develop your technical skills but also your knowledge about business processes.

Responsibility: making a difference in decision-making means you take on responsibility, not just tasks

Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal