Welcome to our Unifiedpost Group website! We, and third parties, use cookies on our websites. We use them to enhance site navigation, analyse site usage and assist in our marketing efforts. You can read more about our cookies and change your preferences by clicking on ‘Change my settings'. By clicking on 'Accept all cookies’, you agree to the use of all cookies as described in our Privacy cookie policy.
Digital Transformation

Where is Portugal in its digital journey? With Unifiedpost Group’s Miguel Zegre

October 26, 2022
9:00 am

Portugal was once one of the most digital countries in Europe but has fallen from its top position over the last few years. Where does Portugal excel and which areas still need work?

We speak to Unifiedpost Portugal Country Manager, Miguel Zegre, to discuss the country’s use of digital technologies, where the country can improve and how digital plays a role in business invoicing processes.

Portugal’s digital uptake: Is the country “there” yet?

When asking Miguel if he thinks Portugal is a digital country he answers “not yet”. He explains how Portugal has good digital services but a lot of processes still require archaic of working. Citizens must appear in person for many tasks, and the use of digital payments and digital signatures are not utilised as well as they could be.

The country was once known as a very digital country and is making strong efforts to climb back to its former ranking.

In 2015 the government launched a digital solutions project, allowing all businesses and citizens to have use of a digital identity certificate. The government didn’t stop there. They began an initiative called Simplex, a flagship programme aiming to modernise public services.

“Simplex integrates measures of simplification, modernisation and innovation, enshrining digital as a rule of action as a way to improve the quality of public services, focused on life events relevant to people and companies.” [Translated]

Miguel believes the Portuguese are innovative and embrace the use of new digital technologies. But they do not like to be forced to change. Change must occur naturally and in a gradual way.

Portugal’s use of electronic invoicing: 2013 to today

The early adoption of certified invoicing software

Gradual change can be seen in Portugal’s uptake of mandatory electronic invoicing (e-invoicing).

Portugal began implementing mandatory e-invoicing in 2019, but the use of e-invoicing software was put to use six years earlier.

Since 2013, businesses have been required to use certified software for invoicing and tax. Although tax is not electronic invoicing, the same principle is there. Portuguese businesses are accustomed to using software to create invoices and communicate tax, they are simply not doing so within a mandatory e-invoicing model.

The start of mandatory electronic invoicing

In 2019 this all changed. In April of the year, all public administrations had to have the processes in place to receive and process e-invoices using Portugal’s government e-invoicing platform eSPap. The change applied to any resident business sending invoices to public administrations.

In January 2021, the mandates evolved to include large businesses. And in July 2021, the mandates extended even further, including medium and small businesses in scope.

How did Portuguese businesses react?

We asked Miguel how businesses responded to the mandatory changes. He believes many businesses are not yet seeing the benefits. Instead, they see e-invoicing as an obligation they have to fulfil.

This is where e-invoicing service providers can show their worth. Miguel believes they need to communicate the benefits of electronic invoicing and the value-added-services they provide. Services such as digital payments, document reconciliation and digital signatures.

Digital is starting to play a key role in Portuguese business processes, but Miguel thinks this could improve. One example he provides is the current use of mandatory QR codes on all e-invoices: 


Valuable services such as QR code payment functionality, which many e-invoicing providers are offering as part of their solution.

Miguel, where do you see Portugal’s e-invoicing future?

Miguel also believes an uptake of e-invoicing services will only take place, when there is the obligation to do so.

In order to increase the uptake without an obligation, e-invoicing providers need to communicate the benefits. Benefits such as cost and time savings, future-proofing processes and streamlined ways of working.

Solutions providers can show businesses that not only can they prepare ahead of mandatory changes, but they can reap many business advantages too.

Stay up to date

To stay up to date with not only Portugal’s mandatory changes, but changes across the globe too, sign up to our tax compliance newsletter for monthly updates and follow us on LinkedIn for even quicker notifications.

About Miguel Zegre
Unifiedpost Iberia Regional Manager

Miguel leads the Spanish and Portuguese Unifiedpost teams. Miguel has over 25 years of electronic invoicing experience in B2B, B2G and B2C markets. Miguel is also a former member of the GENA (EESPA) Executive Committee.

Stay up to date

Tax compliance and electronic invoicing regulations

Stay up to date with the every changing world that is global tax compliance and e-invoicing regulations. Sign up to our monthly newsletter for new mandates, expert interviews and the latest webinars.

Thank you! Your message has been sent successfully.
Something went wrong. Please make sure all the fields are filled in correctly.
Subscribe now

Sign up today

Sign up to our free email newsletter and be the first to know about tax compliance and e-invoicing changes around the world.

Thank you! Your message has been sent successfully.
Something went wrong. Make sure all fields are field in correctly.
Subscribe now

Sign up today

Sign up to our free email newsletter and be the first to know about tax compliance and e-invoicing changes around the world.

Thank you! Your message has been sent successfully.
Something went wrong. Make sure all fields are field in correctly.