Support Analyst

• Investigate and resolve various production issues that impact our platforms and services;
• Detect recurring errors, minimize their frequency of occurrence or solve them completely;
• Gather additional information from reporting tools or directly from partners & suppliers; 
• Analyze logging information and proactively identify potential issues for our customers; 
• Create and maintain automated monitoring instruments (scripts, queries);
• Help set up automated solutions to replace day to day repetitive manual tasks;
• Get involved in the development process by bringing forward ideas and suggestions of functionalities that enable quick and easy incident resolution;
• Extend and improve user documentation;
• Together with your team members, define an efficient production plan and follow-up on the daily schedule;
• Be proactive, forward-thinking and; go beyond problem finding by having a problem solving mindset.
• Think about continuous improvement - always find new tools and methods for yourself and your colleagues;
• Be the link between our Service Desk and Development teams;
• Be capable to understand the problem, reproduce it and explain it to any stakeholders;
• Find quick workarounds or fixes to any of the problems that might appear;
• Keep up with the product and project development and be the ‘go-to’ person for functional knowledge.

Unifiedpost is a Business-Process-as-a-Service provider (BPaaS) and offers a complete technology portfolio for identity management, document management, payments & payment management, app stores with value-added services. We support corporates and B2B communities.

Our solutions range from the mundane, such as e-invoicing, to the clever ‘fintech’, facilitating asset-based lending services and alike. Unlike many point-solution providers, Unifiedpost is the one-stop-shop for streamlining your financial value chain.

• Basic knowledge of HTML, CSS, XML, XSD, JSON, SQL;
• Have heard or worked with Splunk and JIRA;
• Capable to synthesize, aggregate and report data according to business-specific needs;
• Detail-oriented, analytical, open-minded and willing to acquire more technical knowledge;
• You value team effort and act as a real team player; 
• You are an excellent communicator in English, both written and spoken.

Challenges: we’re transforming the world of business communications and transactions. You will develop your technical skills but also your knowledge about business processes.

Responsibility: making a difference in decision-making means you take on responsibility, not just tasks.

Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal.

Unifiedpost Group is gradually transforming into a more regulated company. As a result, all roles within any of the companies of the Unifiedpost Group are subject to some form of a background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history.